Do I need my own WhatsApp Business account?

No. Menumize operates a managed shared sending number registered with Meta. You don't need a WhatsApp Business API account, an aggregator contract, or any Meta verification — just enable WhatsApp in your venue settings.

Who do guests see the message is from?

Messages are sent from the Menumize WhatsApp Business number. Your venue name and details appear inside the message body, so guests know exactly which restaurant is contacting them.

How much do WhatsApp messages cost?

PRO includes a generous transactional message allowance. Campaign messages beyond the included quota are billed transparently per message — no surprise charges at end of month.

When will campaigns be available?

Transactional messages (confirmations, reminders, loyalty pings) are live now. Segment-targeted campaigns, birthday automation, and win-back sequences are shipping next — subscribe to updates to be notified.

Can guests reply to WhatsApp messages?

A two-way inbox is on the roadmap — it will route replies directly to your platform dashboard. For now, messages are outbound only.

WHATSAPP MESSAGING

One toggle. Menumize handles the rest.

No API keys. No accounts to set up. Menumize runs a managed WhatsApp sending number — just enable it and your guests start receiving booking confirmations and loyalty messages instantly.

Start free trial →See pricing

95%open ratevs ~25% for email in GCC markets

Zero setup required

Menumize operates a Meta-registered shared sending number. No WhatsApp Business API account, no aggregator contract, no per-venue verification — you flip a toggle and you're live.

95% open rate

WhatsApp messages are read. Email isn't. In GCC, WhatsApp is the default communication channel for every demographic — personal, business, and everything in between.

Transactional messages, live now

Booking confirmations, 2-hour reminders, and loyalty reward pings are live today. Segment-targeted campaigns and birthday automation ship next.

THE PROBLEM

Guests ignore email. Guests miss SMS. WhatsApp they open.

You send a reservation confirmation by email. The guest misses it. They don't show up. You had the guest's phone number the whole time — but used the wrong channel. In GCC, this happens every day.

THE SOLUTION

Reach every guest where they already are.

Enable WhatsApp in your venue settings — one toggle. From that moment, every booking confirmation, 2-hour reminder, and loyalty milestone goes via WhatsApp. The channel with 95% open rates. Your guests see it. They show up.

Menumize

via Menumize · Bait El Shami

✅ Reservation confirmed at Bait El Shami — Saturday, 7:00 PM · Party of 4. See you soon!

6:12 PM

⏰ Reminder: your table at Bait El Shami is in 2 hours. We look forward to seeing you!

5:00 PM

🎉 You've earned a free coffee at Bait El Shami! Show this message to redeem. Valid 7 days.

8:44 AM

WHAT'S INSIDE

What's live — and what's next.

LIVE NOW

Managed sending number

Menumize operates a Meta-registered shared WhatsApp number. No aggregator account needed, no per-venue setup — one toggle in your settings and you're live.

Booking confirmation

Instant WhatsApp message sent the moment a reservation is created — whether by the guest online or by staff on the platform. Includes date, time, party size, and venue name.

2-hour reminder

Automatic reminder 2 hours before the reservation time. Dramatically reduces no-shows without any manual effort from your team.

Loyalty reward ping

When a guest earns a stamp reward or completes a loyalty card, a WhatsApp message fires automatically — keeping them engaged and coming back to redeem.

COMING SOON

Segment-targeted campaigns

Soon

Send to NEW / AT_RISK / VIP / LAPSED / BIRTHDAY segments with personalised templates. Variables: {firstName}, {venueName}, {offerDetails}.

Birthday automation

Soon

Auto-send a birthday message + offer to guests whose birthday is today. Linked to CRM profile — no manual list management.

Win-back sequence

Soon

Guests who hit AT_RISK or LAPSED get an automated 'We miss you' message with a time-limited offer. Fires without manual scheduling.

Campaign analytics

Soon

Delivery rate, open rate, reply rate, and revenue attributed per campaign. Know which messages bring guests back.

BUILT FOR GCC

WhatsApp isn't a channel in GCC. It's the channel.

WhatsApp penetration in Qatar, UAE, and Saudi Arabia is above 90% of the adult population. Every restaurant tech that defaults to email is leaving money on the table.

Arabic message templates

All templates are available in Arabic with proper RTL formatting. Guests receive messages in their language — no machine-translated afterthoughts.

Ramadan campaign calendar

Pre-built campaign templates for Ramadan, Eid, and GCC National Days. Schedule Iftar specials, Suhoor offers, and Eid greetings in one session.

95% open rate — GCC proven

WhatsApp open rates in GCC consistently hit 90–95% vs 20–25% for email and 15–20% for SMS. This isn't a global stat extrapolated — it's GCC-specific behaviour.

PRO FEATURE

WhatsApp is a PRO feature.

Guest capture and CRM run on STARTER — building the audience. WhatsApp (transactional + campaigns) requires PRO to activate that audience.

STARTER · from $19/mo

Guest CRM (capture + segments) · Smart feedback · Basic analytics — building the audience for when you're ready to activate

PRO · from $59/mo

Everything in STARTER + Menumize-managed WhatsApp sending · Booking confirm + 2h reminder · Loyalty reward ping · Segment campaigns (coming soon) · Birthday automation (coming soon)

See full pricing →

Common questions

Send messages guests actually read.

14-day free trial. Every feature unlocked. No credit card required.

Start free trial →See pricing

Explore more features

Guest CRMExplore →Promotions & LoyaltyExplore →ReservationsExplore →

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