Menumize

TODO:AR

TODO:AR

TODO:AR 2026-09-14

This Refund Policy explains how cancellations and refunds work for Menumize subscriptions. It forms part of our Terms of Service.

Overview

Every Menumize account starts with a 14-day free trial of our paid features, with no credit card required, so you can evaluate the platform before paying anything.

Paid subscriptions are sold through Paddle, our authorised reseller and Merchant of Record. Paddle processes card refunds on our behalf, and this policy applies together with Paddle's Buyer Terms and Refund Policy. Where they give you more rights than this page, those rights apply.

Cancelling your subscription

You can cancel at any time from the billing page in your Menumize account, or through the link in your Paddle receipt email.

Cancellation takes effect at the end of the current billing period. You keep full access until that date and you will not be charged again.

Refunds on your first payment

If Menumize is not right for you, you can request a full refund of your first subscription payment, monthly or yearly, within 14 days of the transaction date, for any reason.

When the refund is issued, the subscription is cancelled at the same time.

Renewals and partial periods

Renewal payments, including annual renewals, are not refundable. We do not offer prorated refunds for unused time, for downgrading to a lower plan, or for removing venues or staff seats part-way through a billing period.

This does not limit any rights you have under the consumer law of your country. Where local law gives you a cancellation period on a renewal, we honour it.

Billing errors

Whatever the timing, we refund charges made in error, such as a duplicate payment or a charge taken after your cancellation had already taken effect.

If we fail to provide the service you paid for because of a technical fault on our side, you are entitled to a refund in line with Paddle's Buyer Terms.

Payments made directly to Menumize

Some venues pay us directly by bank transfer, Whish, or cash instead of through Paddle. The same rules apply: a full refund of the first payment within 14 days, and no refunds on renewals or partial periods.

Approved refunds for direct payments are returned using the same method you paid with.

How to request a refund

Email info@menumize.com or message us on WhatsApp at +961 3 513 968, and include:

  • The email address on your Menumize account
  • The order or transaction ID from your receipt
  • The reason for the request (optional, but it helps us improve)

You can also contact Paddle directly at paddle.net.

Approved refunds are issued to the original payment method, normally within 14 days. Your bank may take a few more days to show the credit.

Contact us

Menumize is owned and managed by Naya Farms (نايا للأعلاف والدواجن), a sole proprietorship of Ali Hussein Al Hassan, registered in Lebanon under Commercial Register No. C.O8097, Baabda Court, Ministry of Justice.